Zenless Zone Zerois the latest free-to-play title from miHoYo, and it’s already one of the biggest releases of 2024. The game is available on multiple platforms, including PS4, mobile devices, and PC, which it runs great on. While the performance is excellent on a variety of hardware, some technical issues are holding back the release. If you’re constantly getting a grey screen while trying to play Zenless Zone Zero, here is how you can fix that.
Fixing the Zenless Zone Zero Grey Screen Issue
Tofix the Zenless Zone Zero grey screen issue, you need toinstall the Media Feature Packif you’re using anN edition Windows.
The Media Feature Pack is required to play a variety of video files, especially in games. Since N editions of Windows don’t come with the Media Feature Pack, you need to install it manually.
There are two ways to install the Media Feature Pack on Windows.
Install the Pack in Windows
You can directly download the pack through Windows.
This will automatically download and install the media pack required by Zenless Zone Zero.
Download the Pack and Install It
If you’re able to’t see the media pack in the search, you can download it directly fromMicrosft’s website. Simply select the current Windows version and download the pack. Install the pack, and restart your PC.
After you’re done, launch Zenless Zone Zero again. It should work normally now without any grey/gray screen. If that didn’t work, try the following troubleshooting recommendations:
Once you’re in the game though, we recommend checking out how youcan unlock the photo mode, andaccess all your shots. For more on Zenless Zone Zero, make sure to check out ourdedicated section.
Ali Hashmi
Ali has been writing about video games for the past six years and is always on the lookout for the next indie game to obsess over and recommend to everyone in sight. When he isn’t spending an unhealthy amount of time in Slay the Spire, he’s probably trying out yet another retro-shooter or playing Dark Souls for the 50th time.
